Terms & Conditions

Last updated: 3 December 2025

1. Who We Are

These Terms & Conditions (“Terms”) apply to all tours and services offered under the brand “Adam and Eve”, operated by:

Unthinkable Experiences B.V. Oostelijke Handelskade 1213 1019 DN Amsterdam The Netherlands

Email: contact@adamandevetours.com Phone: +31 6 23028032 Website: https://adamandevetours.com/

Registered with the Dutch Chamber of Commerce (KvK) under the number 98895591

In these Terms, “Adam and Eve”, “we”, “us” or “our” refers to the operator above, and “you”, “guest” or “traveller” refers to any person making a booking or participating in our tours.

2. Scope of These Terms

2.1 These Terms govern all agreements between you and Adam and Eve for guided tours and related services (together the “Services”), whether booked:

• Directly via our website, email or phone, or

• Indirectly via online travel agencies (“OTAs”) or other partners.

2.2 If there is any conflict between these Terms and specific written conditions in your booking confirmation (for example, a special group contract), the specific written conditions prevail.

2.3 For certain bookings that qualify as “package travel” under EU law, additional rights apply (see Article 15 below).

3. Formation of the Contract

3.1 By completing a booking (online or otherwise), you confirm that:

• You are 18 years or older and legally able to enter into contracts; and

• You accept these Terms on behalf of all persons named in the booking.

3.2 The contract between you and us is formed when you receive our written booking confirmation (usually by email). Until that moment, your booking request is an offer and can be declined by us.

3.3 If you book through a third party (e.g., OTA, travel agent), their terms may apply in addition to ours. In case of conflict, our Terms govern our own Services, without prejudice to your statutory rights.

4. Services and Inclusions

4.1 The main characteristics of each tour (meeting point, start time, duration, language, inclusions/exclusions, minimum/maximum group size, accessibility notes) are described on the relevant tour page and/or in your confirmation email.

4.2 Only the services explicitly described as included in your booking form part of the contract. All other items (e.g., extra drinks, personal expenses, tips, insurance, transport to/from the meeting point) are excluded unless expressly stated otherwise.

4.3 We may use carefully selected third-party providers (e.g., boat companies, restaurants, venues) to provide parts of the Service.

5. Prices, Taxes and Payment

5.1 All prices are shown in EUR per person or per group, as indicated, and include applicable Dutch VAT, unless stated otherwise.

5.2 Any additional fees (e.g., booking fees, credit card surcharges, local taxes) are displayed during the booking process and/or on the invoice.

5.3 Payment terms:

• Online bookings: full payment is generally due at the time of booking, unless otherwise stated.

• Group/private contracts: payment schedule, deposits and balance due dates are set out in the specific offer/confirmation.

5.4 If payment is not received by the stated deadline, we reserve the right to cancel the booking. In that case, our cancellation policy (Article 8) will apply.

6. No Statutory Cooling-Off Period for Dated Tours

6.1 Under EU and Dutch consumer law, online purchases usually come with a 14-day right of withdrawal (cooling-off period). However, an exception applies to services related to leisure activities if the contract provides for a specific date or period of performance (for example: dated tours, tickets for events, etc.).

6.2 Most of our tours and activities are scheduled for a specific date and time. Therefore, you do not have a statutory 14-day right of withdrawal for these bookings.

6.3 Instead, cancellations and changes are governed by our cancellation policy in Article 8 and any specific conditions shown during the booking process and in your confirmation.

7. Changes Requested by You

7.1 If you wish to change your booking (date, time, number of participants, tour type, etc.), you must send us a written request via email at contact@adamandevetours.com or call us at +31 6 23028032.

7.2 We will do our best to accommodate your request, subject to:

• Availability, and

• Any price difference and administration/change fees that may apply.

7.3 If a requested change is not possible, the original booking remains in force, unless and until you cancel it according to Article 8.

8. Cancellation by You

8.1 You may cancel your booking at any time by sending written notice to contact@adamandevetours.com. The date of receipt of your email determines which conditions apply.

8.2 Unless otherwise stated in your specific offer/confirmation, you can cancel your public tour up to 24 hours before the start of the tour in order to receive a full refund.

8.3 No-show and late arrival:

• If you do not arrive at the agreed meeting point on time, the tour will start without you.

• We cannot guarantee that the guide can be reached by phone or wait longer than a reasonable grace period.

• No refund will be given if you are late or cannot find the meeting point.

8.4 If you booked through a third party (OTA, travel agent), their cancellation rules may apply as well. Please check your voucher/confirmation.

9. Changes and Cancellation by Us

9.1 We reserve the right to make minor, reasonable changes to itineraries, timings and inclusions when required by operational or safety reasons (e.g., weather, road closures, supplier closures, public events).

9.2 We may cancel a tour in the following (non-exhaustive) situations:

• The minimum number of participants is not reached;

• Force majeure or extraordinary circumstances, such as severe weather, pandemics, strikes, political unrest, safety risks or other events beyond our control;

• Illness or unavailability of the guide where no suitable replacement can be found;

• Any other situation where we reasonably consider that running the tour is not safe or not feasible.

9.3 In case of cancellation by us (and where no equivalent alternative is accepted by you), you are entitled to:

• A full refund of the amounts you have paid to us for the cancelled Service or

• Where the booking qualifies as a package (see Article 15), the remedies that apply under the Package Travel rules.

9.4 We are not responsible for additional costs you may incur as a result of such cancellation (e.g., flights, accommodation, other tours) unless required by mandatory law or if we have expressly agreed otherwise in writing.

10. Your Responsibilities

10.1 You must ensure that all information you provide to us (names, contact details, dietary needs, mobility limitations, special requests) is accurate and complete.

10.2 Health and fitness:

• Some of our tours involve walking, cycling, stairs, cobblestones and changing weather.

• You are responsible for assessing whether you (and your party) are physically able to participate.

• You must inform us in advance of any mobility issues, medical conditions, allergies or dietary requirements that may affect the tour.

10.3 Behaviour:

• You are expected to behave respectfully towards our guides, other participants, local residents and suppliers.

• We reserve the right to exclude any participant whose behaviour is disruptive, offensive, unsafe or unlawful, without refund.

10.4 Alcohol and local laws:

• On some tours, alcoholic beverages may be served. You must be at least 18 years old to consume alcohol in the Netherlands and may be asked to show ID.

• You must comply with Dutch law, including regulations on public drinking and drug use.

10.5 Travel documents and insurance:

• You are responsible for ensuring you have valid travel documents (passport, visa if required).

• We strongly recommend that you take out comprehensive travel insurance, including cover for cancellation, medical expenses and personal liability.

11. Third-Party Services

11.1 Parts of the Service may be provided by independent third parties (e.g. boat operators, restaurants, venues, transportation companies). Their own terms and conditions may apply in addition.

11.2 When we act as an intermediary and clearly identify the third-party supplier as the contractual partner, we are not a party to that separate contract. Our responsibility is limited to careful selection and booking of that provider, without prejudice to any mandatory liability that may apply.

11.3 When we act as an organiser of a package within the meaning of EU Directive 2015/2302, Article 15 of these Terms applies in addition.

12. Liability

12.1 We are liable for the proper performance of our contractual obligations under these Terms, in accordance with Dutch law and any applicable EU consumer rules.

12.2 To the fullest extent permitted by law:

• Our liability for damages other than death or personal injury caused by our negligence or wilful misconduct is limited to the amount you paid for the Service giving rise to the claim;

• We are not liable for indirect or consequential damages, such as loss of profit, loss of enjoyment, or additional costs not directly related to the tour, unless mandatory law provides otherwise.

12.3 Nothing in these Terms shall exclude or limit:

• Any liability that cannot be excluded under Dutch law, including liability for death or personal injury caused by our negligence;

• Your statutory consumer rights.

12.4 We are not liable for any failure or improper performance caused by:

• Acts or omissions of the traveller;

• Acts or omissions of third parties not connected with the provision of the Services;

• Force majeure or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

13. Force Majeure / Extraordinary Circumstances

13.1 “Force majeure” or “extraordinary circumstances” include but are not limited to: natural disasters, severe weather, pandemic or epidemic, public health measures, war or war-like events, terrorism, major traffic disruptions, strikes, government measures, or any other events beyond our reasonable control.

13.2 In such circumstances, we may change, postpone or cancel the Service. We will inform you as soon as reasonably possible and offer the remedies required by applicable law (which may include rebooking, vouchers or refunds, depending on the situation and type of booking).

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any part of the Service, you must inform your guide immediately, so we can attempt to resolve the issue on the spot.

14.2 If the problem is not resolved during the tour, you may submit a written complaint within 14 days after the Service to contact@adamandevetours.com, including:

• Your name and contact details;

• Date and type of tour;

• Booking reference;

• A clear description of your complaint.

14.3 We aim to acknowledge your complaint within 7 days and to respond substantively within 14 days, unless the nature of the complaint requires more time.

14.4 If we cannot reach an amicable solution, you may be entitled to submit the dispute to the competent Dutch court (see Article 18) and/or use any applicable alternative dispute resolution scheme, in accordance with mandatory consumer law.

15. Additional Rights for Package Travel (If Applicable)

15.1 Some combinations of services sold by us may qualify as “package travel” or “linked travel arrangements” under Directive (EU) 2015/2302 and its Dutch implementation.

15.2 Where your booking is a package, you benefit from specific rights, including but not limited to:

• We are responsible for the proper performance of all travel services included in the package;

• You are entitled to appropriate assistance if you are in difficulty during the trip;

• In the event of our insolvency, your payments will be protected and, if transport is included, repatriation will be ensured through [name of guarantee fund/insurer, e.g. SGR/Calamiteitenfonds/other].

15.3 In your booking confirmation, we will inform you clearly if your booking is a package or not and provide the standard pre-contractual information form required by law.

15.4 The provisions of this Article 15 apply in addition to your rights under Articles 9-14 and mandatory consumer law.

16. Intellectual Property

16.1 All content on our website and materials provided during the tours (including text, photos, videos, maps, audio content, branding, and the “Adam and Eve” trade name and logo) is protected by copyright and other intellectual property rights.

16.2 You may use such content only for personal, non-commercial purposes. Any reproduction, distribution or other use requires our prior written consent.

17. Personal Data and Privacy

17.1 We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

17.2 The purposes and legal bases of our data processing, as well as your rights as a data subject, are described in our Privacy Policy.

17.3 By making a booking, you confirm that you have read and understood our Privacy Policy.

18. Governing Law and Jurisdiction

18.1 These Terms and any agreement between you and Adam and Eve are governed by Dutch law, without prejudice to any mandatory consumer protection rules that would apply under the law of your habitual residence.

18.2 Any disputes arising from or in connection with these Terms shall, in the first instance, be submitted to the competent court in Amsterdam, The Netherlands, unless mandatory law entitles you to choose a court in your own country.

19. Changes to These Terms

19.1 We may update these Terms from time to time. The version in force at the time of your booking forms part of your contract.

19.2 The current version is always available on our website at https://adamandevetours.com/. We recommend that you download or print a copy for your records when you book.

20. SMS Communications

20.1 By providing your mobile number when booking, you agree to receive SMS messages from Adam and Eve about your booking, tour, and a short post-tour follow-up. Message and data rates may apply.

20.2 You can opt out at any time by replying STOP to any text we send. Reply HELP for help, or contact us at contact@adamandevetours.com or +31 6 23028032.

20.3 We do not share your mobile phone number or SMS opt-in information with any third party for marketing or promotional purposes. See our Privacy Policy for full details.